Last Updated: 11/30/2025

uNotify (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data and your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our CRM platform, website, mobile applications, and related services.

Our company is registered and operates in Bangladesh and the United Kingdom, and we follow the Bangladesh Data Protection guidelines, UK GDPR, and international privacy standards.

1. Who We Are

Company Name: uNotify
Registered In:

  • Bangladesh
  • United Kingdom (UK)

We provide CRM, communication tools, WhatsApp Business API integration, marketing automation, and related business solutions.

2. Information We Collect

We collect information to deliver, improve, and secure our services.

2.1. Information You Provide

  • Full name
  • Email address
  • Phone number
  • Company details
  • Billing information
  • Login credentials
  • Uploaded contacts / customer lists
  • Messages sent through our platform
  • Support tickets & communication records

2.2. Automatically Collected Information

  • IP address
  • Browser type & device information
  • Usage logs
  • Login activities
  • Cookies & tracking technologies

2.3. Third-Party Data

We may collect information from:

  • WhatsApp Cloud API (Meta)
  • Payment gateways
  • Email/SMS providers
  • Analytics tools

We only receive data that you authorize.

3. How We Use Your Information

We use your data to:

  • Provide and maintain CRM services
  • Improve system performance & security
  • Authenticate user accounts
  • Deliver WhatsApp/SMS/Email notifications
  • Process payments & invoices
  • Prevent fraud and protect your account
  • Provide customer support
  • Conduct analytics to improve our product

We never sell your personal information.

4. Legal Grounds for Processing (UK GDPR)

For UK and EU users, we process data based on:

  • Contractual necessity – to provide CRM services
  • Legitimate interest – to improve security & user experience
  • Consent – for marketing communication
  • Legal obligations – for compliance & fraud prevention

5. How We Store & Protect Your Data

We implement strong security measures:

  • Encrypted data transmission (SSL)
  • Server-level encryption
  • Secure data centers
  • Regular patching and monitoring
  • Role-based access control
  • Backup & disaster recovery

Although we take all reasonable steps, no system is 100% secure.

6. Data Sharing & Disclosure

We may share your data only with trusted service providers:

  • Hosting & cloud servers
  • SMS/Email gateways
  • WhatsApp Cloud API (Meta)
  • Payment processors
  • Security & analytics tools

We never sell or rent your information to third parties.

We may disclose data if required by law or court order in Bangladesh or the UK.

7. International Data Transfers

Your data may be stored or processed in:

  • Bangladesh
  • United Kingdom
  • Secure international servers
  • Meta platforms (if using WhatsApp API)

We ensure adequate protections according to UK GDPR and Bangladesh data laws.

8. Your Rights

For All Users

You can:

  • Request access to your data
  • Request correction of inaccurate information
  • Request deletion of your account

UK/EU Users (Additional Rights)

  • Right to restrict processing
  • Right to data portability
  • Right to object to certain processing
  • Right to withdraw consent

You can exercise your rights by contacting us.

9. Cookies & Tracking

We use cookies to:

  • Improve user experience
  • Save login sessions
  • Analyze platform usage
  • Personalize content

You may disable cookies from your browser settings, but some features may stop working.

10. Data Retention

We keep your data only as long as necessary for:

  • Providing CRM services
  • Meeting legal obligations
  • Resolving disputes

Deleted accounts are permanently removed after 90 days unless legally required otherwise.

11. WhatsApp Business API & Third-Party Platforms

When you connect WhatsApp or other integrations:

  • We do not read or store messages beyond what is required to provide the service
  • All data flows follow WhatsApp Cloud API policies
  • You are responsible for following WhatsApp/Meta policies

12. Children’s Privacy

Our services are not intended for children under 18 years.
We do not knowingly collect data from minors.

13. Changes to this Privacy Policy

We may update this policy from time to time.
Revised policies will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy, contact us:

Bangladesh Office:
Doyamir Bazar, Osmaninagar, Sylhet -3120

United Kingdom Office:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Email: support@unotify.me
Website: https://unotify.me