Last Updated: 30/11/2025

These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of the uNotify CRM platform, website, mobile apps, and related services (“Services”).
By using our Services, you agree to be bound by these Terms.

If you do not agree, please do not use uNotify.

1. Company Information

Company Name: uNotify
Registered In:

  • Bangladesh
  • United Kingdom

Website: https://unotify.me
Email: support@unotify.me

2. Eligibility

To use uNotify, you must:

  • Be at least 18 years old
  • Provide accurate registration information
  • Have the legal authority to represent your company
  • Agree to comply with all applicable laws (Bangladesh, UK, and your region)

3. Account Registration

When you create an account:

  • You must provide valid, accurate information
  • You are responsible for maintaining the confidentiality of your login credentials
  • You are responsible for all activities under your account
  • You agree to notify us immediately if your account is compromised

We may suspend or terminate accounts that violate our policies.

4. Use of the Service

You agree not to:

  • Use the platform for illegal activities
  • Send spam, abusive, misleading, or unauthorized messages
  • Violate WhatsApp, Meta, email, SMS, or telecom regulations
  • Upload harmful content (viruses, bots, malware)
  • Interfere with platform operations
  • Use the service for fraud, impersonation, or harassment

We may suspend or limit your account if we detect misuse.

5. Messaging Compliance (WhatsApp, SMS, Email)

By using our messaging features, you agree to follow:

  • WhatsApp Business API policies
  • Meta Platform Terms
  • Local telecom regulations
  • Anti-spam rules
  • GDPR & data protection laws

You are fully responsible for:

  • The content of your messages
  • Contact consent (opt-in)
  • Removal of users who opt-out
  • Following country-specific messaging rules

uNotify is not responsible for any account bans due to misuse of WhatsApp API or other channels.

6. Data Ownership & Privacy

  • You own the data you upload (contacts, messages, files).
  • By using our service, you grant us permission to process your data only to provide the service.
  • We do not sell user data.
  • All data is handled according to our Privacy Policy and applicable laws.

7. Payments, Billing & Refunds

7.1 Subscription

  • Services are billed monthly or annually.
  • Prices may change, but we will inform you in advance.

7.2 Auto Renewal

Subscriptions automatically renew unless cancelled.

7.3 Late or Failed Payments

We may pause or disable your account if payments fail.

7.4 Refund Policy

  • We do not offer refunds for monthly subscriptions once the service is activated.
  • Annual subscriptions may be eligible for prorated refunds in special cases (fraud, technical failure).
  • No refunds for misuse, WhatsApp bans, or policy violations.

8. Service Availability & Changes

We aim for 99% uptime, but:

  • We may perform maintenance
  • Third-party services (Meta, SMS providers, hosting) may affect uptime
  • We may modify or discontinue features anytime

We are not liable for interruptions caused by third-party platforms.

9. Third-Party Integrations

Our service integrates with:

  • WhatsApp Cloud API (Meta)
  • SMS/Email providers
  • Payment gateways
  • Hosting & analytics services

These platforms have their own terms and policies.
uNotify is not responsible for third-party issues, downtime, or account actions.

10. Prohibited Content

Users may NOT use uNotify to send:

  • Hate speech, threats, or harassment
  • Fraudulent or misleading messages
  • Pornographic or adult content
  • Violence, terrorism, political propaganda (where restricted)
  • Illegal financial schemes
  • Spam or bulk unsolicited promotions

Violation will lead to immediate account termination.

11. Intellectual Property

  • All content, software, and branding of uNotify are our property.
  • You may not copy, modify, or redistribute any part of our platform without permission.
  • You retain ownership of your uploaded content.

12. Limitation of Liability

uNotify is not liable for:

  • Financial losses
  • WhatsApp number bans
  • Loss of messages or data due to your actions
  • Third-party platform failures
  • Service interruptions
  • Indirect or consequential damages

Maximum liability is limited to your last 1 month’s subscription fee.

13. Termination

We may suspend or terminate your account if you:

  • Violate these Terms
  • Misuse WhatsApp API
  • Conduct illegal activities
  • Fail to pay for your subscription

You may stop using the service anytime.

14. Governing Law

These Terms are governed by:

  • Laws of Bangladesh
  • UK laws & UK GDPR (for UK users)

Any disputes will be handled in accordance with the laws of the region where the company is registered.

15. Changes to Terms

We may update these Terms occasionally.
Updated terms will be posted on this page with a revised date.

Continued use of the service means you accept the new Terms.

16. Contact Information

For questions or support:

Bangladesh Office:
Doyamir Bazar, Osmaninagar, Sylhet – 3120

United Kingdom Office:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Email: support@unotify.me
Website: https://unotify.me